Support

We love to hear from our users.

If you have a question and cannot find the answer in the FigrCollage Help section, please email us. We typically respond within one business day.

To access Help on Mac OS X, go to the menu: Help > FigrCollage Help.
To access Help on Windows, go to the menu: Help > FigrCollage Help.

Quick Start

Watch a quick start video

Installation

How to install on a Windows PC How to install on a Mac

License activation

How to activate on a Windows PC How to activate on a Mac

Uninstall

How to uninstall FigrCollage

Contact Us

You can expect to hear back from us within one business day.

figrcollage@silkenmermaid.com

Please include the following information in your email:

  • Your order number; it looks like TUR999999-9999-99999
  • Whether you're using a Mac or a Windows PC
  • A screenshot of the error screen
  • Your operating system (e.g. Windows 10 or Mac OS X 10.10.5)
  • The version of FigrCollage that you're using. You can find the version number 

    on Windows PC: Help > About
    on Mac OS X: FigrCollage > About FigrCollage
  • Your FigrCollage project file
  • A step-by-step description of how we can reproduce the problem